This page is a summary
This page sums up the refund and cancellation parts of our Service Terms. It is not the signed contract. If you hire us, you will sign a separate agreement. If this page and that agreement ever disagree, the signed agreement wins.
Before you pay
We build a private preview at no charge. You can walk away and owe nothing. The preview is not a live site and not a sale.
The setup fee
Once you approve the preview and we launch, the setup fee is not refundable — you saw the site for free before you paid for it. That fee covers the work to get you live. It does not buy you the code on day one, and it does not count toward the six months of hosting described in the Service Terms.
How to cancel hosting
Hosting is month to month after go-live and is billed in advance. Cancel in writing — an email or text is fine.
If you cancel partway through a month you have already paid for, the site stays up until that month runs out. We do not prorate refunds.
We can change the monthly rate with at least 30 days’ notice. You can cancel before a new rate starts. If we ever cancel for convenience, we will give you at least 30 days’ notice so you are not caught out.
If you stop paying
If a monthly invoice is more than 10 days past due, we may take the site offline after letting you know. If it is more than 30 days past due, we may end the agreement after letting you know. Time your site spends suspended does not count toward the six months in the Service Terms, and it does not erase months you already paid.
When hosting ends
The live site comes down, platform access ends, and any contact form and email tied to the web address stop working. We may delete server copies after 30 days, so keep your own copies of your logo, photos, and copy.
You keep everything that was always yours — your logo, photos, reviews, business name, and content. You can take the domain if you ask within 30 days of hosting ending, pay us what we last paid to register or renew it (no markup), and pay everything else you owe. You get the custom front-end files only if six months of hosting are paid or you buy out the rest, and only if the account is paid in full.
More detail on domains, ownership, and buyout is in the Service Terms.
How to reach us
To cancel, or if you have questions: call or text Orion Koepke at (817) 739-8740 or email orion@turnkeytech.co. Turnkey Tech is a sole proprietorship in Collin County, Texas.