This page is a summary
This is how we work. It is not the signed contract. If you hire us, you will sign a separate agreement and pay the setup invoice before a site goes live. If this page and that agreement ever disagree, the signed agreement wins.
Visiting this website is covered by our Terms of Use. How we handle information is in our Privacy Policy. Refunds and cancellations are summed up on our Refunds page.
How a project goes
- We talk. You tell us about your business.
- We build a private preview at no charge. You can walk away and owe nothing.
- If you like it, you sign the agreement and pay the setup invoice.
- We put the site live on a web address we register and manage, and monthly hosting begins.
The preview is not a live site and not a sale. Until you sign and pay, the draft stays ours. Please do not copy it or hand it to another designer. Your logo, photos, and business facts stay yours.
What you pay
A one-time setup fee covers designing and launching the site. A monthly fee covers hosting — keeping that site online on our platform, with the web address we manage for you, plus any minor content changes included in your plan.
Prices on the homepage do not include tax. Texas sales tax is added where required. Monthly hosting is billed in advance. We send invoices by email. We can change the monthly rate with at least 30 days’ notice; you can cancel before a new rate starts.
The setup fee is for the work to get you live. It does not buy you the code on day one, and it does not count toward the six months below. Once you approve the preview and we launch, the setup fee is not refundable — you saw the site for free before you paid for it.
If you fall behind. If a monthly invoice is more than 10 days past due, we may take the site offline after letting you know. If it is more than 30 days past due, we may end the agreement after letting you know. Time your site spends suspended does not count toward the six months below, and it does not erase months you already paid.
Late balances carry interest, and if we have to chase payment, you cover the reasonable cost of collecting it. The exact numbers are in the agreement you sign.
Minor changes included with hosting
Monthly hosting keeps the existing site online — the servers, the SSL certificate, the web address, and the security and uptime work behind them. Included website edits depend on the plan. Launch includes hosting and upkeep only — no website edits. Changes to a Launch site are quoted first. Growth includes up to four minor content changes each paid month.
A minor change is a small update to content that is already on the site — for example a phone or text number, hours, an email address, swapping a photo you send us, adding or replacing a review, or a short tweak to existing wording. One request counts as one change, even if it touches a few related lines (such as updating both the phone number and the hours in the same message).
Minor changes do not include a new page, a new section, a redesign, layout or style work, a new form, logo design, Google Business Profile work beyond what your plan already covers, SEO projects, or anything that meaningfully expands the site. Those are separate jobs and are quoted first.
Unused minor changes do not roll over to the next month. If you need more than your plan includes in a month, or the work is bigger than a minor change, we will quote it before we start.
Fixing an outage we caused is part of hosting, not a change, and it does not count against any included edits.
If your plan includes a contact form or a monthly performance email, those run on our platform while we host. They are not extra design work.
The web address
While we host, we register the domain and keep it in our name. You get to use it for your business. Common addresses (.com, .net, and similar) are included in the plan; premium or unusually expensive domains are not, unless we write that down.
The name is yours in the sense that matters: if it is your business name, it is your business name, and we will never claim otherwise or use it against you. We hold the registration while we host, and nothing more.
If you already have a domain, you transfer it to us for the time we host, on the same terms.
If you want the domain when you leave, ask us within 30 days of hosting ending — in your cancellation message, or within 30 days after we tell you we are taking the site down. You pay us what we last paid to register or renew it. No markup. We will help with the transfer. We will not use that name for someone else after you have asked in time, paid that amount, and paid everything else you owe us.
We will not transfer the domain while any amount is still owed to Turnkey Tech — hosting, quoted work, the transfer amount, or anything else on the account. If you never ask, or you never pay the account in full, you give up the chance to take it. We will not keep or renew the domain for you to claim later, and we may let the registration expire.
One thing worth knowing: registrars impose their own waiting periods, often 60 days after a domain is registered or transferred, before it can move again. That is their rule, not ours, and it can delay a transfer we are otherwise ready to do.
If you use email at that web address — something@yourbusiness.com — that email depends on settings we control. It stops working when hosting stops or is suspended. If email matters to you, tell us before we launch so we can plan for it.
What you own, and when
Always yours. Your logo, photos, reviews you supplied, business name, and other materials you give us. You let us use them to build and host the site.
The custom front end. The HTML, CSS, and JavaScript written specifically for your pages stay ours until you have paid six months of hosting in full, counting from the first paid hosting period after go-live. Unpaid months do not count. You can also pay the remaining months of that six at the then-current monthly rate and get those files right away.
When that happens, we will give you a copy of that custom HTML, CSS, and JavaScript, plus your images and copy — but not while any amount is still owed to Turnkey Tech. That is what “owning the code” means here.
Always ours. Hosting, servers, shared libraries, frameworks, the contact-form email system, and anything we reuse across clients. We call that the platform. Your right to use it ends when hosting ends.
Fonts, maps, analytics, and similar tools belong to those companies. You only get what their licenses allow.
After you have the files, the site will not fully work the way it did on our platform. A contact form, for example, uses a shared sending service we keep. Taking the files does not include that.
If you cancel or stop paying
Hosting is month to month after go-live. Cancel in writing — an email or text is fine. If you cancel partway through a month you have already paid for, the site stays up until that month runs out; we do not prorate refunds. If we ever cancel for convenience, we will give you at least 30 days’ notice so you are not caught out.
When hosting ends, the live site comes down, platform access ends, and any contact form and email tied to the web address stop working. You can take the domain only if you request the transfer within 30 days, pay what we last paid for it, and pay everything else you owe. You get the custom front-end files only if the six months are paid or you buy out the rest, and only if the account is paid in full. We may delete server copies after 30 days, so keep your own copies of your logo, photos, and copy.
Leaving before six months. If you cancel at month three, you keep everything that was always yours — your logo, photos, reviews, business name, and content — and you can take the web address on the terms above. You do not get the custom code, because it has not vested yet. You can buy it out if you want it.
What we do not promise
We do not guarantee Google rankings, a certain number of leads, or that the site will never have downtime. The site is the design we agreed to put live, hosted as described here.
Unless you ask us for it as a separate, quoted job, we do not certify that a site meets accessibility standards such as WCAG or the ADA. If accessibility compliance matters to your business, tell us and we will scope it.
Except for doing our work in a professional manner, Turnkey Tech makes no warranties of any kind, express or implied, including merchantability and fitness for a particular purpose, to the fullest extent Texas law allows. Our total liability is limited to what you actually paid us in the 12 months before a claim, and we are not liable for lost profits, lost data, or indirect or consequential damages. Nothing here limits liability that the law does not let us limit. The signed agreement has the full wording.
You are responsible for the accuracy of your hours, phone number, photos, reviews, and any license or advertising claims on the site — including any license number your trade requires you to display in advertising. If your site collects information from visitors, such as through a contact form, you also need your own privacy policy on it. We can give you a starting template, but a template is not legal advice and you should have someone qualified look at it.
How to reach us
Questions: call or text Orion Koepke at (817) 739-8740 or email orion@turnkeytech.co. Turnkey Tech is a sole proprietorship in Collin County, Texas.